Here's what's new with T-Mobile's latest Un-Carrier initiative.
T-Mobile took the stage in Charleston, South Carolina on August 15 to host its latest Un-Carrier Next event. There were three big announcements, including Team of Experts, a new partnership with Live Nation, and free Pandora Plus for all customers.
Here's a quick breakdown of everything that was announced!
Team of Experts
Team of Experts is T-Mobile's new initiative for rethinking the way customer service is handled. Gone are the days of constantly being transferred to different representatives, having to wait for hours on hold, repeating yourself over and over, etc.
As part of Team of Experts, T-Mobile is dedicating 30-40 employees to customer groups so that you've always got instant access to someone to help you out. You can get in touch with your Experts by phone, email, texting, or through the T-Mobile app 24 hours a day and 7 days a week. You can communicate with one of the Experts instantly to get your issue handled right away, or alternatively, leave a message and come back when you have time to pick up where you left off.
You'll also be able to use Team of Experts to schedule calls at a time that's convenient for you, see pictures of your Experts in the T-Mobile app to develop a more personal relationship with them, and more. There aren't any robots, call menus, etc.
Team of Experts is available for all T-Mobile customers starting today.
Access to exclusive concerts via Live Nation partnership
T-Mobile's partnering with Live Nation, one of the largest sites for buying concert/event tickets, to provide its customers with a slew of benefits. T-Mobile customers will be able to purchase tickets to sold-out events, have fast-lane entry to events, get $25 tickets to lawn/outdoor concerts, and be able to purchase T-Mobile branded lawnchairs and access T-Mobile-exclusive concession stands.
These perks will be rolling out to amphitheaters/event centers nationwide and many of the perks will be offered through the T-Mobile Tuesdays app.
Free Pandora Plus for the next year
Speaking of T-Mobile Tuesdays, all subscribers will also get a free year of Pandora Plus through the T-Mobile Tuesdays app on August 21.
Pandora Plus regularly costs $5/month and comes with unlimited personalized radio stations, ad-free listening, unlimited skips + replays, higher-quality streaming, and up to 4 stations you can save for offline listening.
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